A total of 8 units should be achieved for the full NVQ (level 3)
Mandatory units
- Supervise the work of staff
- Establish and develop positive working relationships in hospitality
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the working environment
- Manage yourself
Plus at least 1 unit from Option A:
includes maintaining food, drinks & housekeeping service, maintaining food operations and supervising a function
Plus upto 2 units from Option B:
includes promoting services and products, developing menus and wine list, cellar, customer service and complaints, team development
